1. The Karczma Rzym online shop, accessible at karczmarzym.com.pl, is operated by JFJ SP. z o.o., ul. Bydgoska 1, 86-014 Pawłówek, a company entered in the National Court Register. Maintained by the District Court in Bydgoszcz, 13th Commercial Division of the National Court Register, under number: 0000911756
Share capital – 5,000 PLN
2. These terms and conditions are intended for Consumers and set out the rules and procedures for concluding a distance selling contract with a Consumer via the Shop.
3. „The customer may pay for the goods ordered via the external imoje payment system, operated by ING Bank Śląski S.A., with its registered office in Katowice.”.
4. Information on all costs of goods and services, including delivery costs:
(a) collection in person – free of charge
b) electronic delivery in the form of an e-voucher – free of charge
c) delivery costing 10 zł via DPD courier
5. There are no restrictions on the sale of the product range on offer.
6. You do not need to create an Account to browse the Shop’s product range. Customers may place orders for Products available in the Shop’s range by providing the necessary personal and address details required to fulfil the Order, without creating an Account.
7. Contacting the Shop
- Seller’s address: 1 Bydgoska Street, 86-014 Pawłówek
- The Seller’s email address: biuro@karczmarzym.pl
- The seller’s telephone number: +48 52 583 17 40
- The Seller’s bank account number: ING Bank Śląski: 17 1050 1139 1000 0022 4493 8987 IBAN: PL 17 1050 1139 1000 0022 4493 8987 Swift Code BIC: INGBPLPW
- The Customer may contact the Seller using the addresses and telephone numbers provided in this paragraph.
Customers may contact the Seller by telephone during the Inn’s opening hours, 7 days a week.
INFORMATION IN THE RULES AND REGULATIONS:
Terms and Conditions – Right of Withdrawal
1.1 The right of a trader making purchases for purposes related to their business, but which are not of a professional nature for the purchaser, to withdraw from the contract within 14 days. 2. The complaints procedure in force at your shop (which should take into account the rights of a business making purchases for purposes related to its business activities, but which are not of a professional nature for the buyer).
Since January 2021, business owners who make purchases for purposes related to their business but which are not of a professional nature for the purchaser have acquired consumer rights regarding withdrawal from a contract and making complaints.
For example, traders who make purchases for purposes related to their business but which are not of a professional nature for the purchaser are entitled to withdraw from the contract within 14 days / to lodge a complaint.
1.2 The Buyer is entitled to withdraw from the contract in writing without giving any reason within fourteen days of the date on which the contract was concluded, pursuant to the Act of 30 May 2014. (Journal of Laws 2014, item 827, as amended). In the event of a written withdrawal from the contract, the Customer is obliged to return the goods within fourteen days. The right referred to above also applies to a natural person entering into a contract directly related to their business activity, where it is apparent from the content of that contract that it is not of a professional nature for that person, as evidenced, in particular, by the nature of their business activity, as disclosed under the provisions on the Central Register and Information on Economic Activity.
2. If the buyer exercises their right to withdraw from the contract within 14 days, they shall bear the cost of returning the goods.
3. Information on the complaints procedure.
- The Sales Agreement covers new Services.
- Complaints must be submitted in writing by email to the Seller’s addresses specified in these Terms and Conditions.
- Goods returned as part of the complaints procedure should be sent to the address given in the company details.
- Goods sold in the Shop are covered by the manufacturer’s warranty
- Complaints may be lodged by both consumers and natural persons entering into a contract directly related to their business activities, where it is clear from the terms of that contract that it is not of a professional nature for those persons, arising in particular from the nature of their business activity, as recorded in accordance with the provisions on the Central Register and Information on Business Activity
- Out-of-court methods of handling complaints and pursuing claims
- Detailed information regarding the Consumer’s options for using out-of-court complaint-handling and redress procedures, as well as the rules governing access to these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen and civil society organisations, whose statutory remit includes consumer protection, the Provincial Inspectorates of Trade Inspection, and at the following web addresses of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/spory_konsumenckie.php; https://www.uokik.gov.pl/sprawy_indywidualne.php
and https://www.uokik.gov.pl/wazne_adresy.php. - The consumer has the following examples of ways in which they can make use of this
on out-of-court methods of handling complaints and pursuing claims: - A consumer is entitled to apply to the permanent consumer arbitration court referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Contract concluded with the Seller.
- A consumer is entitled to apply to the provincial inspector of the Trade Inspection Authority, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection Authority (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable resolution of a dispute between the Consumer and the Seller.
- A consumer may obtain free assistance in resolving a dispute between themselves and the Seller, and may also seek free assistance from the district (municipal) consumer ombudsman or a civil society organisation whose statutory remit includes consumer protection (including, amongst others, the Consumers’ Federation and the Association of Polish Consumers).
AS PART OF OUR PRIVACY POLICY:
1. The controller of your personal data is: JFJ Sp. z o.o. If you have any queries regarding your personal data, you can contact us via the email address or telephone number provided in section 7, ‘INFORMATION ON THE SHOP’S WEBSITE’.
2. The Controller collects and processes, via the Website and other means of communication, the Users’ personal data listed below, which is provided during the registration process on the Website: first name and surname, residential address, email address, telephone number, etc.
3. Purpose: „The processing of your personal data enables us to provide services including, amongst other things, the fulfilment of orders and communication relating to the performance of the contract. Duration: „Personal data will be retained for the duration of the contract and for a period in accordance with applicable legislation, taking into account the limitation periods for claims and tax obligations. Personal data for which you have given your consent to processing will be retained until you withdraw your consent.”.
4. „The user has the right at any time to access and amend their personal data, as well as to request that the Controller delete it without delay („the right to be forgotten”).”
5. „You may submit requests regarding the processing of personal data by email to the data controller at the following address: biuro@karczmarzym.com.pl
6. „You have the right to lodge a complaint with the supervisory authority responsible for the protection of personal data, namely the President of the Personal Data Protection Office.”
Use of cookies
1. General information
When you visit our online shop, information is stored in your browser in the form of cookies (small text files). These files contain information about your use of the website (user ID, date of visit, etc.). We use cookies to make it easier for you to use our website through various features (e.g. recognising previous visits) and, as a result, we can better tailor our website to your needs.
In addition, with your consent, we use third-party cookies for analytics and retargeting purposes, in order to optimise our website and for interest-based marketing. Your saved preferences regarding your use of the website are analysed using an algorithm, enabling targeted, interest-based product recommendations to be displayed in the form of banner adverts or adverts on third-party websites.
You can prevent cookies from being stored and delete existing cookies by adjusting the relevant settings in your web browser. The help function in most browsers contains instructions on how to configure these settings. However, if you do not accept cookies, this may impair the functionality of the website’s services. We therefore recommend that you keep cookies enabled.
Detailed information on how to do this in a range of browsers is available on the following websites: youronlinechoices, the Network Advertising Initiative and/or the Digital Advertising Alliance. You will also find information there on how to delete cookies from your computer, as well as general information about cookies.
2. Consent to the use of cookies
To ensure the best possible user experience on this website, we use cookies, pixel tags and web beacons for the following purposes:
Technically required/essential: Tracking technologies are used to ensure that the basic functions of our website (e.g. shopping basket, customer account, etc.) work properly. They ensure that our online shop functions correctly.
Functional: These technologies enable us to analyse how the website is used in order to measure and improve its performance.
Marketing: This technology enables us to display adverts tailored to your interests.
By clicking the „Change settings“ button on the screen, you can view information about the third parties and online service providers used and select your preferred settings. In addition, the following are set out: the technologies used, the purposes of processing, the data collected, the legal basis, the recipients of the data, the retention period, transfers to third countries, instructions on how to withdraw consent, and the data processor’s privacy policy.
Cookies used for marketing and web analytics purposes are stored only with your consent, in accordance with Article 6(1)(a) of the GDPR. By clicking the „I accept” button on the cookie information banner on the website, you confirm that Loberon may use such technologies. You may withdraw your consent at any time with future effect. Clicking the „Settings” button allows you to view and adjust your consent and withdrawal settings accordingly.
Cookies that are technically necessary for the provision of the website’s services (e.g. to display the shopping basket) cannot be refused on the grounds of a legitimate interest pursuant to Article 6(1)(f) of the GDPR.\